I have found FCA/MOPAR to operate in a manner consistent with early mail order houses. When they first offered the Service Manual, I ordered one on CD. It took quite a while to process the order and ship. I heard nothing from them. When it arrived, it was incomplete, leaving out important information that was labeled as "work in process." When I contacted them, all they said was return it. I ended up paying for the shipping, because their supposed pick up service did not work. They never notified me when a revised version was available, and did not send a replacement. I found out that they were available through a post on this forum. When I ordered the completed manual, they sent it without any communication. When I asked if they had processed a refund the sent me this email.
"Thank you for contacting Mopar’s TechAuthority regarding the status of your refund for order number MTA$$$$$$$9.
In response to your inquiry, we attached the email chain which includes information that we would send replacement CD item # 81-270-17084-CD (2017 FIAT 124 Spider Service Information CD) once it became available instead of processing a refund.
Unfortunately, your account history does not show that the replacement CD was sent and that you placed new order MTA$$$$$$$9 for item 81-270-17084-CD on 5/6/17.
We are working on a resolution to your refund request. Your email has been forwarded to the proper area for review and we will contact you with a resolution within 2 business days.
If you have any other questions, or if we can be of further assistance, please call us at 1-800-890-4038, Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Standard Time.
Sincerely,
Joan M.
Mopar’s TechAuthority"
I have had far superior, 21st century, service when ordering items from China, eastern Europe and third world countries than I have with FCA/MOPAR. They really need to upgrade their parts and accessories service.