I"m assuming you've driven the required 60 miles with the card in your vehicle to VIN lock it. I honestly don't know if the Toolbox would validate the card for updates until you've done that, but since it allowed you to download the data to your Mac, I "think" the card is properly VIN locked to your car.
I would suggest launching the Toolbox app again and logging into it. Insert the SD card and see if it allows you to proceed with the update. Since the data has already been downloaded, it shouldn't need to perform that step again. It would begin the download process but within seconds kick into the copy to card process. Hopefully that works, otherwise, you may need to find a Windows PC and go through the Toolbox install on it... then launch it and log in using the credentials you created when you first accessed it on your Mac. You could then insert your SD card, and hopefully it would be validated and allow you to re-download the data for a card update. If you go to the
If this doesn't work, you'll be at the mercy of NaviExtras and their "support" team.
I'm speculating all this based on the theory that your purchase was for a map update version, not simply a single download of the content. You can run the Toolbox on many different machines, but for it to work, you would need:
- a valid VIN-locked SD navigation SD card
- an account with NaviExtras that you would use to login on the Toolbox app
- adequate space on your hard drive/SDD to store the downloaded content (around 7GB)
I'm still running on a subscription, so until this coming October I don't see limitations on my download frequency. Unfortunately they don't offer the 3 year subscription anymore, so single map updates are the only choice now.
If you want to confirm what you've purchased and have access to, go to
www.naviextras.com, and login using the same credentials you use on the Toolbox app. You'll then see the following screen:
Click on the orange "choose" button for the left window (infotainment Fiat/Abarth).
Then on the next screen:
Hover over the "Cart & History" tab, then select "update history" from the drop down menu.
You'll then see your purchase, and one of the items listed will be "show invoice". You can then see what you purchased, and download a copy of the invoice if you don't already have one.
Hope this helps...