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Recall

7.8K views 140 replies 21 participants last post by  Chipshot  
#1 ·
Does anyone know why it takes so long to be notified when the replacement parts arrived at the dealership? I responded to letter I received and registered with Mopar so I would be notified. I don't understand this. Thanx in advance.
 
#2 ·
WELCOME to the STELLANTIS Family!

Stellantis ........ where selfishness, greed, incompetence and lack of caring seemingly trickles down to even the lowest levels of the corporate structure.
Stellantis ........ where, after having been forced by the NHTSA, to announce a recall they have gone completely deaf & dumb.

But God, don't we Absolutely Love our 124 Spiders!
 
#4 ·
If you're talking about the airbag recall, we're all waiting for it. Mazda has already deployed this fix months ago.

It took me three years to get the fuel pump recall done, despite MOPAR's website saying it was in stock. Yes, I know this was during the COVID days, but I had to personally liaise between both my dealership's parts department and Fiat to finally get the part.
 
#6 ·
No one has definitively said Mazda can apply the airbag software fix to the 124 Spider; I'm guessing it's VIN-locked but I'm inclined to stop by and find out.
 
#8 ·
When you're paying the clown, who by the way has since moved on, who almost single-handedly ruined and ran into the ground an international corporation $24 million in his final year as he past out the door and you're all the while worrying about and rearranging your upper management so the next incompetent to head up the circus can do so while being assured he makes his obscene share off the dying corporate carcass there's not much time left nor very little interest in making sure the prior customers who spent their Dollars/Pounds/Dinars/Euros/Francs or whatever on FCA/Stellantis products are taken care of.
Really, does anybody think Stellantis gives a shit?
 
#9 ·
Well thing is, these like most are takata airbags again yeah? Same issue on my mustang with takata airbags. I suppose, thats not exactly a stellantis issue since they dont make them. The airbag recall from the mustang took years as well and that was well before covid issues. Not to defend the BS company that they are, but if they dont make the part and 3rd party does then all we can do is yell. It just reminds me of the food supply issues over the last few years and if a vendor was out of something, my customers would complain we are out. I dont manufacture the meats and such, i prepare them! Im a chef by the way 😅
 
#10 ·
But this isn't, supposedly, an airbag issue. It's reported to be a software, a programming, a control issue. The sensors are currently programmed to deploy the two stage airbags at full force/high impact even during low low impact accident situations. This apparently can create a situation for airbag caused injuries that otherwise would not exist if the airbags were deployed with less force/low impact as they should be during low impact accidents. So although Stellantis did not make the airbag, and the airbags themselves are not at fault here nor in question, they (Stellantis) did and are responsible for the control programming. And they did apparently screw the pooch on this one.

This is a Stellantis software/programming issue. Stellantis is dragging their feet on this one! And is it any wonder given the fact as a corporation Stellantis has been run into the ground, mismanaged to near collapse.

From Kelly Blue Book: "Dealers will reprogram the airbag control module to fix the problem."

From Consumers Report: "To fix the problem, Mazda and Fiat dealerships will perform a free software update that will change the airbag’s performance. The airbags themselves aren’t defective."

Moparinsiders.com refers to "A software error in the airbag control module".

This recall was announced by the NHTSA six (6) months ago. Six months and the wizards at Stellantis haven't come up with a fix! REALLY?
 
#14 ·
I’m not doing it
Boris is tuned and doesn’t want any type of f ups with the dealer
 
owns 2018 Fiat 124 Spider Abarth
#23 ·
View attachment 107838
"i didnt get a recall notice for mine"

What did you do to Stellantis?
Must be they really do not like you, being that ALL 2017 thru 2020 124 Spiders are subject to the recall. Or maybe you're just some more of the collateral damage from the corporate trashing.
Idk, maybe they dont have my correct info to bother me about it. Ford has somehow stayed updated and followed me to 4 different houses like stalkers.
 
#18 ·
My Spider was treated with care, and I am grateful to have had the fix implemented. As far as I know, the individual in question (whom I will not call a clown, because I have too much respect for clowns) had no knowledge of the recall.

From what I understand, FCA North America is working hard to pull itself out of the hole the Portuguese golden parachute recipient left them in. Of course the focus is on restoring Jeep and Ram sales and launching new models. Recalls are a regulatory matter, so someone is on the hook for taking care of little old us. I can only speculate about the reason for the interminable delay.
 
#19 ·
The recently departed head of Stellantis left destruction in his his wake! Destruction obviously by design. Destruction obviously that was facilitated, condoned and implemented by the board of directors and corporate upper management or it could not and would not have happened.

You may not want to speculate on why the delay in implementing a fix for this airbag recall but I'll take a stab at it ........ implementing a recall fix, spending money to fix a screw-up on a vehicle corporate no longer produces or sells is not going to add anything to anybody's annual bonus at the upper levels of corporate management.

My guess would be, given the current state of affairs at Stellantis finding a fix for this particular airbag recall probably ranks somewhere around #84,562 on a priority list which has 84,650 to-do items on it.
 
#24 ·
I did my title in my “or” my wife’s name so she won’t have to worry about straightening out the title when I almost assuredly predecease her. Guess who Stellantis thinks owns the car and sent the recall to. Hint: it’s just one of us and it’s the hotter one…
 
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#26 ·
Thank you @Chipshot .... and yes, my poor attempt at humour. I wasn't trying to imply someone had inferred I was thick. That was all me. lol

But back to the point, great that you were able to get it done. Sometimes being a guinea pig isn't such a bad thing. As it stands you're probably one of a very, very few that have a Spider that's had the airbag system properly programmed. Maybe they'll release the content to dealers in time for summer driving. As mine will still be under it's blanket for another couple of months, I can patiently wait till May rolls around, and then I can start bugging my dealership to see if they've gotten anything. I did receive my notification from FCA, so I know they can reach me if they want to do an official update on the recall.
 
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#29 ·
Stellantis’ risk-benefit analysts must have decided that the risk of someone getting killed or injured by an improper airbag deployment and filing a lawsuit to sue the shit out of them is low enough to not care about being diligent in deploying the fix. I’d wager a heads-up to some consumer protection newshounds might interest them enough to do a story, which might in turn make Stellantis get off their asses and implement the fix.
 
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#32 ·
Something that would also seem abundantly clear, now that this thread has been active for over a week, is that besides Stellantis not caring @FiatCares no longer cares! After a week plus with plenty of time to chip in, to comment on the issue, to possibly explain what's going on ........ not one single word from @FiatCares. I would seem the folks who in the past have claimed to be customer advocates have ceased operations.
 
#39 ·
Question, maybe Arthur or other 124 owners across the Pond can reply.
Did you guys get a recall notice from Stellantis or Fiat or Abarth. If so, did they say don t call us will call you when they have a fix for it. TIA
 
#48 ·
For @FiatCares and specifically Yenori.

First, Thank You for jumping in here and offering to assist.

Second, I'm going to forgo the private message route and ask publicly since it's the subject of this thread. I am also going to hope that you answer publicly as there has been much speculation with regards to this issue and there are many individuals that are interested in learning all that they can about this issue.

The NHTSA announced a recall, No. 24V-694, for all 124 Spiders on September 18, 2024. This recall is applicable to all vehicles produced between 03/01/2016 to 08/31/2020 (there are no vehicles not included in this recall). This recall was also announced on the Official Mopar Site by VIN lookup in September of 2024. This recall pertains to an error in software programming for the airbag control module. Fiat sent letters out to effected owners (apparently this is only a North American issue) in November of 2024, again announcing the recall. This letter stated that no remedy was presently available and owners would need to wait.

We have been waiting! We are still waiting! No one has heard anything from Stellantis or from Fiat or from Mopar with regards to this recall since the November letters nor has anyone, except apparently a few test subjects, heard anything about a fix.

QUESTIONS:
What is the current status of recall #24V-694 at Stellantis/Fiat/Mopar?
Has a proper fix/remedy been established?
If a proper fix has been established are there any plans to implement a field fix?
If there are plans for a field fix has a target date been set as to when owners are going to be notified a fix is available?

Thank You!
Looking forward to any and all information you can provide.
Mike
 
#49 ·
For @FiatCares and specifically Yenori.

First, Thank You for jumping in here and offering to assist.

Second, I'm going to forgo the private message route and ask publicly since it's the subject of this thread. I am also going to hope that you answer publicly as there has been much speculation with regards to this issue and there are many individuals that are interested in learning all that they can about this issue.

The NHTSA announced a recall, No. 24V-694, for all 124 Spiders on September 18, 2024. This recall is applicable to all vehicles produced between 03/01/2016 to 08/31/2020 (there are no vehicles not included in this recall). This recall was also announced on the Official Mopar Site by VIN lookup in September of 2024. This recall pertains to an error in software programming for the airbag control module. Fiat sent letters out to effected owners (apparently this is only a North American issue) in November of 2024, again announcing the recall. This letter stated that no remedy was presently available and owners would need to wait.

We have been waiting! We are still waiting! No one has heard anything from Stellantis or from Fiat or from Mopar with regards to this recall since the November letters nor has anyone, except apparently a few test subjects, heard anything about a fix.

QUESTIONS:
What is the current status of recall #24V-694 at Stellantis/Fiat/Mopar?
Has a proper fix/remedy been established?
If a proper fix has been established are there any plans to implement a field fix?
If there are plans for a field fix has a target date been set as to when owners are going to be notified a fix is available?

Thank You!
Looking forward to any and all information you can provide.
Mike
We kindly ask that you send us a private message with the last eight characters of the VIN. This will allow us to document your outreach and assist further. Thank you!

Yenori
Fiat Cares
 
#72 ·
AI bot, me thinks.
Real person.
My airbag deployed violently a week before I got the recall notice at a very low speed - totaling the car. Do I have a basis to sue?
Do airbags ever deploy gently? Did yours deploy as a result of a collision? If so, please provide a picture of the affected area.
And did you perchance ask Yenori any of the following? And if you did, did you receive any answers in return that might be of interest or prove useful to those who have been participating in and/or following this thread?

  • What is the current status of recall A3B at Stellantis/Fiat/Mopar?
  • Has a proper fix/remedy been established?
  • If a proper fix has been established are there any plans to implement a field fix?
  • If there are plans for a field fix has a target date been set as to when owners are going to be notified a fix is available?

I found it curious in the response to my post that Yenori claimed they, @FiatCares, was "unable to locate the recall using the information you provided". I found this curious at the time and more so after reading the response you received from Yenori. In the November letter that Fiat sent out to 124 Spider owners regarding this issue they FIAT specifically reference recall A3B/NHTSA 24-694 in large bold capital letters in the upper left hand corner of the document. I realize, now after rereading the letter, that Fiat wishes all future references/questions/remarks be directed at/toward recall A3B rather than recall 24-694 that still, in my humble opinion, does not clear @FiatCares from being able to source the recall or provide information regarding it.

Surely, changing the in-house designationed title or reference number of this recall should not be nor should Fiat lean on it as any sort of reason for not providing information nor for providing a timely actually remedy/field fix for the issue at hand.
Certainly sounds evasive. Or incompetent.

I wonder how @FiatCares would respond if I reached out to them to praise the person who handled my Spider.